

Terms & Conditions:​
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Booking and Confirmation:
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All bookings and amendments, must be made by contacting Paul directly either through a website enquiry, via 07464 321988 or by email at paulsluxurytravel@gmail.com.
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Booking requests are subject to availability and confirmation by Paul's Luxury Travel. We reserve the right to decline bookings at our discretion.
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Fares and Payment:
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Fares for Paul's Luxury Travel services are based on factors including distance traveled, time of day, vehicle type, and any additional services requested.
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A 25% deposit is required to secure the booking,
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Final Payment is due 7 days in advance of the journey unless prior arrangements have been made.
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Payments are due 7 days from your invoice date.
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Accepted payment methods include cash, credit/debit cards, PayPal and BACS transfer. Credit/debit card payments may be subject to a processing fee.
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Where there are additional customer drop offs, where this was not stated and quoted upon booking, additional charges may be added.
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When making a booking and the pick up time is before 05:00, there is a additional £20 per direction of travel.
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New Years Eve after 18.00, Christmas Day and Boxing Day bookings are charged at x2.0 rate.
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Cancellation and no-show Policy:
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Cancellations must be made at least 14 days prior to the scheduled pick-up time to avoid any cancellation fees.
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Cancellations made less than 24 hours before the scheduled pick-up time will be subject to a cancellation fee.
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No-shows (passenger not at the designated pick-up location at the scheduled time) may be subject to a no-show fee.
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Cancellation charges are as follows of total cost of booking:
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0-7 days before departure, I charge 100% of the cost.
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8-14 days before departure, I charge 50% of the cost.
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14 days and over before departure, I charge 25% of the cost.
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Passenger Conduct:
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Passengers of Paul's Luxury Travel are expected to conduct themselves in a respectful and courteous manner towards the driver and other passengers.
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Any behaviour deemed inappropriate, abusive, or threatening towards the driver or other passengers may result in the termination of the journey and additional charges.
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Smoking, vaping, and the consumption of illegal substances are strictly prohibited in Paul's Luxury Travel vehicles.
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Soilage/Damage charges are applicable and will be debited from your payment method. ​
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Where soilage causing the vehicle to have to been taken off the road for a full valet you will liable for the cleaning costs.
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Damage to vehicle caused by the client will be charged at dealer replacement cost.
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Luggage and Belongings:
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Passengers are responsible for their own luggage and belongings.
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Paul's Luxury Travel will not be liable for any loss or damage to luggage or belongings during the journey.
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All lost items will be reported to Gravesham Borough Council within 24 hours and will be disposed of after 14 days.
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Safety and Compliance:
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Paul's Luxury Travel vehicles undergo regular inspections and maintenance to ensure passenger safety and comfort.
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Passengers are required to wear seat belts at all times during the journey.
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Children under a certain age and/or size may be required to use appropriate child seats or restraints as per legal requirements, please provide these at the time of pick up and they will be returned back to you on your arrival.
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Liability and Indemnity:
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Paul's Luxury Travel shall not be liable for any loss, damage, injury, or delay arising from circumstances beyond our control, including but not limited to traffic congestion, accidents, road closures, and adverse weather conditions.
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Passengers agree to indemnify and hold Paul's Luxury Travel harmless against any claims, liabilities, damages, or expenses arising from their use of our services.
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Changes to Terms and Conditions:
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Paul's Luxury Travel reserves the right to modify or update these terms and conditions at any time without prior notice.
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Passengers are responsible for reviewing the terms and conditions periodically for any changes.
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By booking with Paul's Luxury Travel, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please contact us for clarification before booking.